We are confident that you’ll be thoroughly satisfied with the product and services that we have provided you, however if clients would like to return a product or apply for a refund, they are to contact us at info@controlhighperformance.com.

The services we provide are intended to be fully understood and implemented. Often they are not and as a result there is a lack of progress or change in performance or improvement.

If our products and services are implemented correctly and as we prescribed, you will see results. However, we must disclaim that even when our products and services are implemented correctly, there is a possibility that results may not meet expectations and performance may or may not change or improve.

For special offers and term based packages for services, a full refund will be offered within the first two weeks of participating in the sessions. After the first 14 calendar days of the service being available, no refund will be given. The price will remain as advertised regardless of how much of the service has been utilised.

For all physical products purchased through our business, customers have 30 days to return an item from the date of purchase. To be eligible for a return, your item must be unused and in the same condition as when you purchased it. The item must be in the original packaging. Your item needs to have a receipt or proof of purchase for that particular item. For any photos or supporting evidence of damage, please email info@controlhighperformance.com.

Once a refund is approved by a CHP staff member, full refunds will be made within 14 days of approval. We will initiate a refund to your credit card (or original method of payment). A bank transfer may also be requested where we will request your bank account details.

For items requiring shipping – customers will be responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For further information or if you have any questions, please do not hesitate to contact us at info@controlhighperformance.com.

Last updated: 17 April 2019